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We respect the privacy of our customers therefore we are committed to the following Privacy Policy, which is designed to give you peace of mind and confidence. The purpose of this privacy statement is to provide you, the User, with details of how Visit Truro will collect, store and use the personal data you supply. Personal data is information which relates to identifiable living individuals. This Privacy Policy is expressly incorporated into the Terms and Conditions of Use of this website.

1.1. Statement of intent It is the stated policy of Visit Truro that it will act in accordance with current legislation and aims to meet current best practice with regard to the processing of personal data. Visit Truro is the trading name of the tourism service of Truro City Council, which is a Local Authority in England UK.

1.2 Online forms, use of personal data Any information that you provide online to Visit Truro, for example when requesting brochures, entering competitions or signing up for our newsletter, is captured and stored on our database. In addition to using this information to fulfill specific customer queries and requests, it also lets us keep you updated with news and promotions if you have signed up to our newsletter. When you provide personally identifiable information to us, we may use it to provide you with ongoing information about Truro and Cornwall as your holiday destination. We will not rent, sell or lease this personally identifiable information to other companies or individuals without your prior permission. You have a right to access, rectify, modify and delete any data referring to you. In order to exercise this right, please contact us immediately.

1.4 Storage and correction of personal data Visit Truro will retain the personal data it holds unless and until you send Visit Truro notice that you no longer wish it to retain this data. Visit Truro is obliged to supply you, on request, with a copy of the personal data it holds about you, provided that you pay a small fee to cover administration costs. If you wish to exercise this right, please contact Visit Truro at the address at the foot of this page for more details, including those regarding the fee which is payable for exercising such right. Should you discover any inaccuracies in such personal information, please notify Visit Truro as soon as possible at the same address. Visit Truro will then correct its records, and notify any third parties to whom such personal information may have been transmitted in accordance with clause 1.2 above.

Cookie policy

Cookies are a feature of web browsers that allow web servers to temporarily store information within your browser. We use cookies to allow various bits of functionality for the site, such as being able to remember your preferences between pages. We also gather anonymous statistics through Google Analytics which helps us improve the site over time.

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.Our cookies do not contain any personally identifiable information, but without them we will not be able to offer you a personalised service, and some elements of the site may not function correctly.

The following are a list of cookies we use on this website and their purpose:Google Analytics:_utma_utmb_utmc_utmzThese cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

Google’s Privacy policy relating to these Cookies is available here: http://www.google.com/analytics/learn/privacy.html

To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptoutVisit TruroBALANCEIDThis cookie is used to help us manage server load across our website servers.

Drupal.visitor.rand_indexWe randomise product listings on our site between visitors to ensure that we do not prioritise any particular products (except where they are listed as most relevant to your own searches) – this cookie allows us to do that and provide a unique experience to each visitor.

SESSxxxxxxxxxxThe ‘x’s in the name of this cookie usually consist of a random set of numbers and letters e.g. SESS4465ea0a463c0923b543cfe1ea4929b4 this cookie is used to anonymously identify your computer such that we can remember your preferences (for example if you have customised your trip or provided geolocation data). None of your preference data is used for any purpose other than providing you with the right information on pages that you visit.

has_jsThis cookie is used by the site to store details of your web browsers capabilities, such that pages served to you can be appropriate to those capabilities. Specifically it simply allows the site to remember if your web browser can use JavaScript or not.YouTubePREFSIDVISITOR_INFO1_LIVEHSIDWe embed YouTube videos on pages throughout the site. And YouTube use a number of cookies, you can find out more about these cookies in YouTube’s privacy policy here: http://www.google.com/intl/en/policies/privacy/