Some useful information for disabled visitors to Truro.
We are committed to helping everyone enjoy our great little city and will help in any way we can. Truro is a historic market town, the cobbled streets and leats system can make some surfaces a little uneven. There are pedestrian crossings and dropped kerbs around the city and the city centre is flat.
This information is available from our Boscawen Street shop.
All public toilets in Truro have accessible facilities and are marked on the city map, which is available for free from the Tourist Information Centre. The RADAR scheme is in use in Truro and keys are available to purchase from our Boscawen Street shop for £3.95. Disabled Toilets are situated at The Leats (behind WH Smith), Moorfield Car Park, Lemon Street (by telephone boxes) and Old Bridge Street car park.
Truro has limited on street disabled parking bays situated in the city centre, available on:
- Lemon Street
- Boscawen Street
- River Street
- King Street
- Duke Street
Blue Badge holders must display their badges clearly. Cornwall Council own most of the car parks in Truro. Blue Badge holders are allowed to park for free in a Cornwall Council car park if they have a vehicle that is adapted or they are registered on the Cornwall Council exemption scheme. To register for this scheme you are required to submit an application in advance of your visit, for more information please click here or call 0300 1234 222.
Park & Ride
There are two park & rides in Truro which are linked to each other, Langarth Park & Tregurra.
- Langarth (TR4 9AN) – This is on the Western side of Truro and can be found on the A390 at Threemilestone. From the A30, head towards Truro (A390) from the Chiverton Cross Roundabout and turn left (signposted) just before the Threemilestone Roundabout.
- Tregurra (TR1 1RH) – This is on the Eastern side of Truro and can be found near the junction of the A39 and A390 at Union Hill. From the A30, head towards Truro (A39) at the Carland Cross Roundabout and turn left (signposted) just after the Truro Livestock Market. From the A390 head towards Truro and turn right (signposted).
There are blue badge bays at both park & ride sites.
Wheelchair access – All of the Park & Ride vehicles are Disability Discrimination Act (DDA) compliant and have space for one wheelchair on board with a maximum capacity of 350kg for the ramp. If you have any concerns about your own wheelchair, please contact the site on 01872 279270 or ask at the enquiry desk on arrival.
Buses – The main bus station in Truro is on Green Street.
See Tourist Information Centre notice board or in-store for bus stop locations within the city.
First Kernow operate the majority of bus services in Truro. The buses have low floor easy access entrance. Please click here for more information from First on accessibility or call Customer Services 0345 602 0121. Opening hours 07.00 – 19.00 Monday to Saturday (excludes Bank Holidays), 09.00 – 17.00 Sunday.
Rail – Truro Train station is situated west of the main city centre, on a hill. The mainline London Paddington train stops at Truro as well as the branch line to Falmouth.
The Train station itself:
- Staff help is available during the following hours Monday – Friday 06.45 – 20.00, Saturday 06.40 – 19.00 & Sunday 09.15 – 18.20.
- There is a ramp for train access.
- Step free access to platforms.
- Accessible Toilets.
For further information please contact 03457 000 125 or click here.
Taxi The largest taxi operator in Truro is A2B & they have a selection of wheelchair accessible taxis available 24 hours a day. 01872 272989.
- Tremorvah Industries, Threemilestone, Truro 01872 324340 – motorised scooters, large scooters, wheelchairs with power, wheelchairs and small scooters. Can be delivered/collected.
Equipment for Sale
- Cornwall Mobility, North Buildings, Royal Cornwall Hospital, Truro TR1 3LQ, 01872 254920.
Visit Truro Tourist Information Centre Acessibility
- Access to the Tourist Information Centre – We are situated in on Boscawen Street opposite city hall. We have limited signage. If you are coming from Princes Street there is a drop kerb next to Poundland, where you can walk or use a wheelchair to cross the road, please be aware Boscawen Street is a cobbled street. The dropped kerb on the other side of the road is outside the shop Lakeland.
- Access within the Tourist Information – The shop is a reasonable size and is wide enough for wheelchairs to move around. We have a number of racks & displays that are accessible from a wheelchair & staff are on hand to reach any higher items.
- Disabled Toilets – We do not have a disabled toilet in the Tourist Information. The nearest are situated at Lower Lemon Street and are on flat surfaces.
- Hearing Impaired Customers – We do not have a hearing loop.
- Visually Impaired Customers- Our signs are not written in braille but our staff are happy to assist visitors with visual impairments. All service dogs are welcome in the Tourist Information Centre.
- Dogs are welcome in the Tourist Information Centre.
- We are registered as a safe place for vulnerable people.
- We sell Radar keys for disabled toilets for £3.95.
- The nearest car park to our office is Garras Wharf (long stay), TR1 2TN where there are 19 disabled parking bays. Please remember that you do need to register your car with Cornwall Council beforehand (0300 1234 222). Access from the car park is via a sub way with a slope up to Lemon Quay which is flat. There is a dropped kerb on to the pavement outside the Pannier Market. Access can be gained through Tinners court (next to the market) which is flat and taking a left on to Princes street then crossing on to Boscawen street. Please click here for our current map.
- Many staff have taken part in the customer service scheme Welcome for All.
- There is some background noise in the Tourist Information Centre.
- We have two comfortable chairs in the shop for visitors to use. – (currently unavailable)
- The shop is very light and we have good lighting.
- Our front door is open all year round.
- Unfortunately we no longer have a shop mobility scheme operating in Truro.
If you have a particular question to anything we haven’t covered in the above or would like to know more about Truro please contact us on:
01872 274555 / firstname.lastname@example.org / 30 Boscawen Street, Truro, TR1 2QQ